No email access for a week until we were called in. Back to business in 5 hours!
Overview Allsouth Accounting is an Enrolled Agent Accounting firm located in the Greater Atlanta area, specializing in small business and tax accounting. Like many modern businesses, client communication is handled primarily through phone and email. Situation Analysis the Catalyst for Change All south…
“Over the past year, our accounting firm has had the privilege of working with Seventh Wall. Their service has been nothing short of exceptional, consistently exceeding our expectations in every aspect. From the moment we reach out with a tech issue, their response time is impressively swift. This rapid response is not just a testament to their efficiency, but also their understanding of the importance of minimizing downtime in our operations. The team at Seventh Wall is a group of highly knowledgeable professionals who have demonstrated an in-depth understanding of our technology needs. Their expertise is evident in the way they handle each issue, providing thorough solutions that not only resolve the immediate problem but also prevent future ones. What sets them apart is their ability to combine speed with quality. Despite their quick response and resolution times, the quality of their service never wavers. They are meticulous in their work, ensuring that every detail is taken care of and every issue is resolved to our satisfaction. In conclusion, Seventh Wall has been an invaluable partner to our firm. Their exceptional service, quick response times, and knowledgeable team have made our tech experience seamless and stress-free. We highly recommend them to any business in need of top-notch tech support. We look forward to another year of excellent service with Seventh Wall!”
Overview
Allsouth Accounting is an Enrolled Agent Accounting firm located in the Greater Atlanta area, specializing in small business and tax accounting. Like many modern businesses, client communication is handled primarily through phone and email.
Situation Analysis
The Catalyst for Change
Allsouth Accounting had been locked out of their email accounts after being blocked by their provider. While they had other means of communication, email was unavailable. They reached out to our team after a week of trying to solve this issue themselves. Our team had them functional again in 5 hours.
The Challenge
The immediate challenge was restoring business continuity as quickly as possible while minimizing the risk of recurrence and implementing safeguards should another incident occur. Also, to further complicate the issue, they were not an existing client, so we had no information and no access to anything. Our initial steps included:
Immediate email redirection to another provider so that business communication could resume NOW
Cybersecurity assessment and implementation to make sure we were working with clean systems
Enact backup solutions to safeguard all DATA
Begin process of gaining access to existing email system
Seventh Wall’s Strategic Solution
Stage One: Restore Business Continuity while securing the company
Allsouth Accounting used a different provider for both email and data storage, which allowed for the following steps to be taken:
Lock down web domain to prevent unauthorized access.
Secure the data storage accounts and configure all necessary email addresses through a secondary provider
Removed DNS records from the original email provider and updated DNS records with the data storage provider to make it their primary email location.
Enabled enhanced security measures to keep all configured accounts safe.
Enact data backups of both the email accounts and data storage files
Once that was done, the Allsouth team could work. They could use email through their secondary provider. This removed much of the pain and urgency in the situation.
Stage Two: Gain access to locked account
Now that Allsouth was back in business, we began the long process of unlocking their primary email system. This took over a week, but once this was completed, the following steps were taken:
Enable enhanced security measures with their primary email vendor
Route emails from the secondary provider back to this primary provider
Stage Three: Become their IT team
After this event, Allsouth asked us to take care of them. They never wanted to have to worry about email or data access or security again. We completed a full audit and subsequent onboarding process, all while minimally impacting day-to-day business operations.
The Aftermath and Legacy
This case highlights the importance of quick response and strategic planning in addressing urgent IT issues while laying the groundwork for long-term security and operational efficiency. The successful resolution of this emergency built trust between both companies. Allsouth trusted us to help this with expertise and patience and we trusted Allsouth as a responsive and polite client. Ultimately, Allsouth as well as Seventh Wall gained from this event. We gained a quality, thoughtful client and Allsouth gained a caring partner to help them as their business grows.
Medical Practice goes from 32 servers to ZERO
Overview Charlottesville Gastroenterology & Associates (Cville Gastro), faced the daunting challenge of overhauling their antiquated IT infrastructure. In partnership with Seventh Wall, they embarked on a journey to not only revitalize their systems but to restore their faith in the power of…
“Seventh Wall’s expertise in IT solutions not only restored our faith in technology but also positioned us for a successful merger with Gastro Health. Their impact extends beyond our practice, leaving a lasting legacy of how technology can revolutionize healthcare.”
Overview
Charlottesville Gastroenterology & Associates (Cville Gastro), faced the daunting challenge of overhauling their antiquated IT infrastructure. In partnership with Seventh Wall, they embarked on a journey to not only revitalize their systems but to restore their faith in the power of technology. The result of this work was amazing and culminated in the acquisition of Cville Gastro by Gastro Health. A national brand. Gastro Health even paid Seventh Wall to show them how we were able to have this practice be server-free. They said that of all 300 practices that they support, this practice ran the BEST from a tech standpoint.
This case study delves into the strategy employed by Seventh Wall to execute a seamless transformation that improved workflow efficiency and ensured operational continuity.
Situation Analysis
The Catalyst for Change
The practice was struggling with an outdated and complex IT infrastructure that impeded daily operations and placed undue stress on their onsite IT support. The core issues included:
A reliance on an unsustainable number of physical servers.
Network vulnerabilities that posed security risks.
Inefficiencies in workflow and communication.
The Challenge
The primary challenge was to conduct a comprehensive overhaul of the practice’s IT systems without interrupting the daily care and operations critical to patient outcomes. The solution needed to:
Rebuild the trust in technology and its providers.
Offer incremental yet significant workflow efficiency gains.
Implement a sophisticated and holistic security solution.
Seventh Wall’s Strategic Solution
Stage One: Streamlining and Securing Operations
Seventh Wall began by deconstructing the complexity of the practice’s systems. The team worked diligently with software vendors to reduce the reliance on physical servers by over 78%. By deploying an updated network infrastructure, potential security breaches were mitigated, and a more efficient operational flow was established. Group Policies were enacted to refine and regulate operational protocols, coupled with the deployment of Seventh Wall’s security suite to all endpoints. Additionally, the introduction of Microsoft 365 to the entire staff was a crucial step toward modernizing the practice’s workflow.
Stage Two: Refining and Expanding Capabilities
Once the initial stage was successfully implemented, the focus turned to optimization. Slow or problematic endpoints were replaced, ensuring a swift and reliable user experience. With the practice’s growth, network enhancement through additional wireless support became imperative. Preparing for contingencies, a secondary internet service provider was installed to provide an essential safety net. The crowning achievement was transitioning the final servers to a cloud-based system, culminating in a completely streamlined IT environment.
Measured Outcomes
The transformation led to a marked decrease in IT-related issues. Service disruptions decreased significantly, with over 90% of potential issues being resolved remotely. The robustness of the new network facilitated heightened efficiency, and the cloud-based infrastructure empowered the staff with newfound flexibility in their work locations.
The Aftermath and Legacy
The success at Cville Gastro caught the attention of Gastro Health, which led to the merger of the practices in late 2022. Our cloud-based solution set a precedent that Gastro Health sought to implement across its network. As we parted ways with the Charlottesville clinic in April 2023, we left a blueprint for a future where technology and healthcare work hand in hand to deliver unparalleled patient care.
They wanted to scale FAST and have their custom software secured
Overview At its founding, ICE Global Consulting envisioned a future of unprecedented growth, necessitating a robust IT backbone. In this pursuit, Seventh Wall was engaged from the outset to craft an IT infrastructure that was both scalable and resilient, capitalizing on an…
“We needed a secure cloud environment for our clinical research software and Seventh Wall has delivered! Not only do they maintain multiple safeguards and backups for our tools, but they also support all our employees with tech issues. We have a distributed workforce, so we needed a company that wasn’t bound by geography. Finally, they are just good people. I call and get a person who knows me, my business and cares. I feel like that is a rare thing these days with tech companies. We’ve worked with them for years, and we plan to work with them for years to come”
Overview
At its founding, ICE Global Consulting envisioned a future of unprecedented growth, necessitating a robust IT backbone. In this pursuit, Seventh Wall was engaged from the outset to craft an IT infrastructure that was both scalable and resilient, capitalizing on an established rapport with one of ICE’s co-founders.
The Catalyst for Change
ICE Global Consulting embarked on its journey with an imperative for a steadfast technological framework that was location agnostic. The pre-existing alliance with Seventh Wall positioned it as the ideal collaborator for creating a solid technical base to fuel ICE’s vision.
The Challenge
To scale IT operations effectively while supporting their proprietary software’s evolution, ensuring momentum remained unhindered. Cybersecurity is implied in every aspect of this challenge.
Seventh Wall’s Strategic Solution
Stage One: Ensuring Security
With a paramount emphasis on security, Seventh Wall concentrated its efforts on protecting ICE’s digital assets. Implementing top-tier security protocols and monitoring systems established the first layer of defense for ICE’s burgeoning IT environment.
Stage Two: Streamlining Cloud Management
Seventh Wall took the helm of ICE’s primary cloud platform management to mitigate the complexities of rapid growth. We helped source a new cloud software development firm to work directly with the ICE team and also worked with this firm to ensure they could manage the software effectively while also complying with our security safeguards. We now provide rigorous monitoring and management, alongside robust immutable backups to protect essential operational data.
Stage Three: Custom Cloud Solution Enhancement
For ICE’s secondary cloud infrastructure, Seventh Wall escalated security measures and system resilience. Customized enhancements, diligent oversight, and strategic backup protocols were deployed to ensure a harmonious balance between operational agility and steadfast reliability.
Results and Future Outlook
The IT framework developed by Seventh Wall for ICE Global Consulting has been instrumental in its market ascent. With an infrastructure marked by precision and reliability, ICE has seen a marked decrease in downtime and service disruptions. The ICE-Seventh Wall partnership stands as a testament to the power of strategic IT solutions to enable swift and sustainable business growth. Also, the ICE team is just good people and love working with them.